FAQs

Who are we and where are we based?

JoshyTees is a subsidiary of JJ Apparal Ltd. We are based in sunny Bournemouth in England, and have customers all over the world.

 

How can I get in touch?

JoshyTees is contactable pretty much 24/7 through social media. @JoshyTees is live on Instagram and Tumblr. You’ll also find us on Facebook.

We also have a live chat facility on the site and a contact form accessible from the main menu.

 

How long will my order take to be delivered?

All our products are finished by hand, which means a high-volume of orders can take time to process. Due to unforeseeable circumstances it is not always possible to provide a precise delivery estimate, but typically we would request customers allow 3 – 4 working days for an order to be fulfilled and dispatched.

 

Payment Methods

We accept payment from PayPal, Visa, Mastercard and American Express.

 

Is my payment secure?

Yes. Our payment system is managed by Shopify who have over 500,000 merchants worldwide, with transactions totalling over $45 billion.

JoshyTees complies with the Payment Card Industry Data Security Standard (PCI DSS) security standard. This means we meet the 6 fundamental standards that allow us to operate securely and with the utmost respect towards customer data.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

 

Can I get help with a design?

Absolutely! Just get in touch with us and chat informally about your requirements. We will be delighted to help.

 

What is a JoshyTees Partner?

We sell designs from selected designers as part of our JoshyTees Partner scheme. This means we can showcase different designers with their own approaches to style and design.

 

How do become a JoshyTees Partner?

Contact us and we’ll send out details!